Courier companies

Couriers

Problem:

Jas Sandhu from Interlink often received calls from customers advising that a vehicle had gone past their house without delivering their parcels.

With his old system, Jas only knew where his drivers were once they had made a stop.

This led to a lot of ringing around trying to find out where his drivers were. Jas’s customers would also get more and more frustrated and would often call two or three times before Jas had managed to find his driver.

 

How AutoAlert Helped:

By providing AutoAlert units in each vehicle combined with a central web-based control centre, Jas now has all the information he needs on one screen including the current location of all his vehicles zoom-able down to street level along with the current route.

 

Resulting benefit:

This led to a number of improvements for Jas including a big improvement in customer service as Jas could immediately tell where his drivers had been, what route they were on and when it was likely they would be delivering to the customer.

Jas also saw a reduction in administration as he could quickly print off reports such as driving times and working times allowing him to easily calculate overtime payments.

By being able to view the history of routes taken by his drivers, Jas could better plan, optimise routes and save on fuel costs and time.

 

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Benefits

Key Benefits

 

Time saving.

Reduce administration and know what is happening in real-time without having to chase your drivers.

Cost saving.

Improve vehicle utilisations, reduce mileage and improve driving standards.

First class customer service.

Respond to customer queries without having to first call your drivers.

 

 

 


Monitor, protect and better utilise your vehicles...  Get started now!

 

 

 

 

 

See also:

Job Management

GPS Tracking

Instant Messaging

 

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