AutoAlert’s Service level agreement


This Service Level Agreement (SLA) sets the expectations between the Client and AutoAlert Limited. It defines the relationship between the two parties, and sets out AutoAlert Limited’s commitments to service.

This SLA applies to Clients who use AutoAlert’s hosted system. AutoAlert Limited reserves the right to revise this SLA at any time.


System server availability


Issue resolution


Problem severity definition

Note: Feature requests are welcome and will be investigated for inclusion within AutoAlert’s technology roadmap. AutoAlert reserves the right to charge for the addition of features which are outside of AutoAlert’s roadmap..


Escalation process

All queries received into the email above are visible to all AutoAlert employees. In the unlikely event that a response is not received within 24 hours, then queries can be escalated to Richard Harris, Managing Director.


Additional help and support



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See also:

Job Management

GPS Tracking

Instant Messaging


AutoAlert Blog




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